no, we use sustainably-harvested, regionally-sourced (southeastern us) wood and then treat it with natural washes (vinegar-based) and sealers (oil & wax) to achieve the aged look. this allows us to create the tone and texture of well-worn wood, without the worry of lead paint, mold/mildew, insects, splitting boards, nails, and limited supply.
no, the charred ash wood finish is loosely based on shou sugi ban, the ancient Japanese technique of charring wood to preserve it for use as exterior siding. we torch the wood to the blackened tone you see in the product photos, which not only gives it the great color, but also exposes the wood's grain and texture. then we seal it with the same natural, floor-grade oil finish used on our other finishes in a light smoke tint to highlight the grain pattern.
yes, we are always happy to make adjustments to our standard sizes to ensure our pieces fit perfectly in their new homes. please contact us to communicate what it is you're looking to customize. price will vary based on the dimensions and finishes.
please note that customized pieces are non-returnable and non-refundable, unless damaged/defective.
no, unfortunately we do not work with wood stains and are not able to offer color-matching.
production & shippinghow soon will my new piece be ready to ship?+
building a piece of furniture by hand, start to finish, is a process, but one that we relish. from the wood selection, to the arrangement of each plank in its rightful place, to the laminating, planing, sanding, sealing of the wood surfaces, not to mention the welding, grinding, heating up and sealing of the steel, each piece takes a minimum of 1 and up to 6 weeks to produce. estimated production (lead) times are listed for each product; please contact us for current lead times or if you are under a time constraint and we will do our best to accommodate. we are currently (and proudly!) a two-man shop, which means that through every step of the process, your piece is a labor of love.
we ship from our studio in central florida to anywhere in the continental US and Canada. please contact us for an international/non-continental US shipping quote.
original and small bento benches are shipped UPS Ground (the original is shipped in 2 boxes--1 box for the legs, 1 box for the bench top).
all other pieces can be shipped standard (freight, included in price), or white-glove for an additional charge.
standard delivery is included in the prices listed. this shipping method is “curbside” and does not include in-home installation, assembly, or packaging removal. for in-home installation, assembly, and packaging removal, select White Glove Delivery at checkout.standard delivery
freight shipments arrive in a crate on a pallet and are delivered “curbside.” you will need to unpack (carefully! watch out for staples and screws!), carry-in, and assemble your piece (if necessary), as well as dispose of packaging material. generally, freight shipments arrive within 5 business days of leaving our studio. since all of our pieces are made of solid wood and steel, they are quite heavy. it is a good idea to invite some able-bodied friends over at delivery time to help you bring in and assemble your new furniture.white glove delivery
alternatively, you can upgrade to white glove delivery service at checkout for an additional charge. white glove delivery service can increase transit time by up to 3 weeks, however your furniture will be unpacked, carried into your room of choice, and assembled for you. additionally, all packaging material will be disposed of.
with either shipping method, you must provide your shipping address and phone number at checkout, to ensure a hassle-free delivery experience. the phone number you provide will be used to schedule the delivery only. we do not sell or share your information with anyone else. we use it only for coordinating the delivery of your order.
yes! we are a non-resident importer with Canada customs and since our products are manufactured in North America, they are duty-free! we are, however, required to pay 5% GST which is the tax applied at checkout. the applicable shipping charge includes Canadian import fees, so you can just order, sit back, and eagerly await your new beautifully handcrafted piece!
carewill my piece require assembly?+
the original dining table and benches, as well as the bed, require assembly. instructions for assembly, as well as the necessary hardware are included with your piece. the bento dining and coffee tables, benches, and stools, as well as the entry table, sideboard, media console, and bar and counter benches, come fully assembled.
all wood surfaces are sealed with rubio monocoat, a natural, floor-grade oil finish. for the first 2 weeks, we recommend that you wipe clean with a well wrung-out damp cloth (water only, no soap). after the first 2 weeks, use ph-balanced or ph-neutral soaps to clean surfaces.
all steel surfaces are waxed to minimize oxidation and patina. re-apply Sculpt Nouveau Clear Metal Wax (or similar) every 24 months, or as needed, to minimize patina. stainless steel will not patina and does not require further maintenance.
do use a well wrung-out damp cloth, along with ph-balanced or ph-neutral cleaners; we recommend rubio monocoat's natural soap.
do protect wood surfaces from direct heat: use trivets for hot pots & pans
do protect wood from liquids: use coasters for drinks & placemats for food
do protect wood from direct sunlight; sunlight can alter finishes & oxidize hardwoods
do maintain uniform humidity in your home to reduce wood settling/checking; optimum relative humidity is between 40-50%
do apply a maintenance product if your wood surfaces look parched or require some rejuvenation; we recommend Rubio Monocoat's maintenance oil or refresh.
visit their website to purchase, or for more information: http://www.Monocoat.Us/maintenance-products
don't use ammonia-based or commercial cleaners, solvents, synthetic waxes, or sprays
don't soak wood or leave standing liquids for any length of time
Damage & Returnswhat happens if my piece has been damaged during shipping?+
if your piece has been damaged in-transit, please keep all crating materials, document the damage by taking clear, unfiltered pictures, and notify us within 3 business days.
if your piece was delivered via white glove delivery service, you must also document the damage with the delivery personnel prior to them leaving your home.
we take personal pride in the quality and craftsmanship of our furniture, as each piece is created by our own two hands. our attention to detail in design, material, and construction is uncompromising. and so is our commitment to customer satisfaction.
we accept returns of our standard pieces within 30 days. please retain all packaging material and contact us as soon as possible for return shipping instructions. you will be responsible for return shipping charges, except when the return is due to a defect or damage. once we have received the return, we will issue a refund for your purchase price only (any charged taxes will be refunded in accordance with state and local laws). shipping charges are non-refundable.
we cannot accept returns of custom orders, including customized dimensions of our standard pieces, except when the return is due to a defect or damage.